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FAQ

Due to high volume, please expect all orders placed between Thursday Nov. 22nd -  Friday Nov. 30th to have extended handling time. Orders will ship up to 3-4 business days after the order has been placed.  

Shipping & Handling 

  • The shipping time is estimated after your order has shipped out of our warehouse, not the time the order is placed. 
  • Most orders placed before 1pm EST/2pm CST will ship within 1-2 business days. Shipping and delivery dates are not guaranteed unless specified. 
  • We do not ship on weekends and holidays, which may delay the processing and shipment of your order. 
  • Pre-order sales do not have a guaranteed delivery date unless it is included in the product description. 
  • We are unable to guarantee the time of arrival for international orders, although in most cases your order will arrive within 2-4 weeks.
  • International orders may require duty payments at the time your package arrives. Futureshirts is not responsible for the additional costs incurred on these international orders.  

General Information

  • Orders can only be placed through the webstore.  We do not accept orders over the phone or by mail
  • Sales tax will be applied on all domestic orders.  Tax is calculated based on the applicable sales tax and use tax laws within each state.
  • Merchandise is limited to the sizes, colors, and variants listed on our website.  If a size or variant does not appear online, it is currently unavailable.  Be sure to check back as items may be restocked and available for purchase at a later date.
  • If the item you ordered runs out of stock after your order has been placed, we will contact you via the email provided in your order to exchange the item for another item of equal value.  If we do not receive a response within 10 business days we reserve the right to refund your order in full.
  • Customers have up to a maximum of 60 days from the date of shipment to claim their package as lost in order to receive any compensation regarding their order.

Returns

  • Returns will only be accepted within 45 days from purchase.  Paypal orders must be returned within 30 days from purchase.  We are unable to accommodate any requests outside of this timeframe.
  • We are unable to accept exchanges.  If you wish to exchange your item for a difference size, color, etc., simply return the item per the policy described and purchase the item you wish to receive.
  • All items must be returned in their original condition and must not be washed, worn, or altered.
  • Please mail returns meeting the above guidelines to Futureshirts Digital, Attn: Returns, 3720 Keystone Ave., Nashville, TN 37211.  Please include the merchandise, order number, and a note explaining the return.
  • The customer is responsible for the cost of a return, unless the product is damaged, incorrect, or incomplete at the fault of the company.
  • If you are returning an item for a refund, please allow 3-5 business days for the item to be processed.  Refunds typically take 2-3 business days to appear in your account once they have been processed but in some cases may take up to 10 business days.
  • All digital music purchases are final and non-refundable under any circumstance.  If you have trouble accessing the music, please visit support.futureshirtsdigital.com to message us with the store name and your order confirmation number.

Damaged, Incorrect, or Incomplete Orders

  • If your order arrives damaged, incorrect, or incomplete please visit support.futureshirtsdigital.com to message us with the store name and your order confirmation number.  
  • If damaged, please provide evidence of the damage in your message and we will provide a return label via email.  Once the damaged item has arrived at our facility, we will provide a replacement provided the item is in stock.  If not, we will provide another item of equal value.
  • If your order contains an incomplete item, please visit support.futureshirtsdigital.com to message us with the store name and your order confirmation number and we will provide a return label via email. Once the item has arrived at our facility, we will provide a replacement provided the item is in stock.  If not, we will provide another item of equal value.
  • We will not be responsible for damages to merchandise once the item has washed or worn.

Additional Info

  • If you have any additional questions that are not covered above, please visit support.futureshirtsdigital.com to message us and we will be happy to assist you.  If your question or concern is regarding an order you have recently placed, please provide the store and order confirmation number in your email.